How do I place an order?
Customers can choose their preferred product, select the size or nicotine strength if needed, and add it to the basket, with a Vapoholic discount code applied during the process to enjoy added savings. The cart can then be viewed before completing the purchase, allowing shoppers to review their selection. They may continue browsing or move straight to checkout, with the process remaining simple and smooth for every order.
Can I cancel or change my order?
If you notice a mistake, contact support as soon as you can. Changes can only be made before the order is processed. You can reach support by phone or through the online form. Acting quickly increases the chances of successful updates.
Are discount codes available?
Discount codes may be provided during special events or promotions. These codes can apply to selected e-liquids or other items. Customers should check current offers for available savings. Additional updates are often shared through newsletters or promotional pages.
What delivery options are available?
Standard and express shipping options are available for most orders. International delivery is also possible, but make sure to check local regulations. Customers are responsible for any customs charges or items that get seized. Delivery times vary based on location.
Can I track my parcel?
You can track your parcel through the delivery service you choose at checkout. A tracking email will be sent once the parcel leaves the warehouse. This email includes all the necessary details. Support can assist if the tracking information is unclear.
How will my order be packaged?
Orders are packed with protective, recyclable materials to keep items safe. This may include cardboard, biodegradable peanuts, or bubble wrap. This approach helps ensure that the goods arrive in good condition. Packaging is selected carefully to protect each item.
Do I need to sign for my delivery?
Most UK deliveries do not require a signature. If no one is home, the courier may leave a note. An email update may also be sent with further instructions. Customers can rearrange delivery if needed.
Can I return my order?
Customers can return items if they change their mind, according to consumer regulations. You should get in touch by phone or through the online form to start the process. Returns must follow the outlined steps. Further details are available on the returns information page.
What should I do if I need help with my order?
Customers can contact the service team by phone or through the Contact Us form. Help is available for tracking questions, delivery concerns, or product issues. The team aims to resolve queries quickly. Clear communication helps ensure smoother support.
What happens once my order is shipped?
A confirmation email is sent when the parcel leaves the warehouse. This message includes tracking details for easy monitoring. Customers can follow updates on the courier’s website. Delivery timing depends on the service selected at checkout.