What is the free shipping policy for new customers?
New customers who have never made a payment before get free shipping when their order total reaches twenty euros after discounts. This helps first-time buyers try out products without worrying about extra delivery fees.
How does the free shipping policy work for existing customers?
Existing customers receive free shipping once their order total reaches €59 after discounts. This policy helps repeat buyers save money when they purchase larger amounts of everyday essentials.
Are there any exceptions to the free shipping policy?
Yes. Items from overseas warehouses always ship free, regardless of the order value. However, wholesale products and seven- or ten-day delivery options do not qualify for free shipping.
How can a refund be requested?
To request a refund, customers need to find the order in their account and click “refund.” They must provide a reason, the refund amount, and photos of the product before clicking the “submit” button. Customer service reviews the request before approving it.
What happens after a refund request is approved?
Once approved, customers must print the return authorization and include it in the return package. Items should be sent back to the provided address within thirty days of the delivery date. Refunds are processed after the returned goods are inspected.
How can help be received with a return?
For faster approval or assistance with any issue, customers can email customer@voghion.com. This ensures clear communication and a quicker resolution to problems related to refunds or returns.
How can the size of an item be changed?
For unpaid or unshipped orders, customers need to cancel the order in “My orders” and place a new one with the correct size. For shipped orders, sizes cannot be changed, but customers can request a return after delivery.
Can an order be cancelled after payment?
Unpaid or unshipped orders can be cancelled easily in “My orders.” However, once an order has shipped, it cannot be cancelled. Customers may need to return the item instead.
Why can’t an order be found in my account?
Customers may have multiple account types, such as registered accounts, Facebook logins, or Google logins. It’s important to check each one. If the order still cannot be found, contacting customer service is a good idea.
How many reward points can be collected per order?
Customers earn one point for every pound spent on Voghion purchases. Points are added automatically after each completed order and can later be redeemed for digital gift cards. Customers can earn extra points by leaving reviews, answering surveys, or contributing to blog posts.