What delivery options are available for UK and Channel Islands?
For orders received by 12 noon Monday to Friday, they will be dispatched same day. Orders placed over the weekend will dispatched on Monday. Royal Mail 24 Hr delivery is aimed to be delivered within 2 working days of dispatch. Free delivery is offered for all orders over £30 - all orders below £30 will have a delivery charge.
How long is UK delivery?
Royal Mail 24 Hr delivery should be described as delivered within 2 working days of dispatch.
Is next day delivery available for UK orders?
Yes, DPD Next Working Day delivery is available on orders received by 12 noon.
Are there delivery options for the Republic of Ireland?
Yes, they can ship orders under €184.50 users in the Republic of Ireland. Shipping cost is £16.99, orders will be send using the Parcelforce Euro Economy tracked service. Estimated time of delivery is 5 working days after dispatch.
What if my order exceeds €184.50 for the Republic of Ireland?
Orders exceeding €184.50 (including VAT) cannot be processed as a single transaction. Customers will need to split their purchase into 2 or 3 smaller orders to complete the checkout successfully.
How can I track my order?
A tracking number will be emailed once the order has been shipped. Customers with an account can also log in, go to “My Account,” then “Orders,” and click “View” for tracking details. Tracking updates are typically available within 5 working days.
How are refunds processed after returning an item?
Refunds are processed within 7 days once approved. The credited amount will return to the original payment method. Depending on the customer’s bank or card provider, it may take an additional 2–10 business days to appear in the account.
Can a discount code be added after payment?
Discount codes must be entered at checkout before payment is completed. Once payment has been processed, codes cannot be applied retroactively. It’s best to review your order summary before finalising your purchase.
Where can I find spare parts for my product?
Spare parts and accessories are listed under the “Spares and Accessories” section on each product page. Customers can also enter the model number in the search bar to locate the correct replacement items quickly.
How can I order replacement parts online?
Simply search for the product on the website and select the “Spares and Accessories” tab. This section displays all available parts compatible with that product, making it easy to find and order what’s needed.