How quickly are orders shipped?
Orders placed before 2:00 pm (Mon–Fri) usually ship the same day. Orders placed later or on weekends are shipped the following working day.
Do customers get free delivery on orders?
Yes, Warmies provides free UK delivery for orders over £45 using a tracked 48-hour Royal Mail service.
Is international shipping available?
Right now, delivery is only available to UK addresses.
Where is the best place to store Warmies?
Where is the best place to store Warmies?
What should I do if I receive the wrong product?
If you get the wrong product, contact myorder@warmies.co.uk for a quick resolution.
Can Warmies be warmed using a radiator?
Yes, it is safe and effective to gently warm a Warmies product on a radiator.
How can I initiate a return or exchange?
Email the customer support team with your order details and a description of the issue. Once approved, you will receive a prepaid label for easy returns.
How long does the warmth last after heating?
The soothing heat usually lasts around 40 to 45 minutes, depending on conditions.
When do returns qualify for free postage?
Free returns only apply if the item is faulty, incorrect, or not as described and reported within 30 days of receipt.
Can Warmies products be microwaved safely?
Yes, Warmies are made for microwave use and are safe up to 1,000 watts. Do not use conventional ovens for heating.