What should be done if there is a technical issue on the site?
If a technical issue occurs, call 0203 322 7970 for immediate help. A team member will guide shoppers through the problem quickly over the phone. This ensures issues are resolved without unnecessary delays.
Can orders be placed over the phone?
Yes, customers can place orders by phone if they prefer speaking directly with a representative. This option provides reassurance that a real person is processing the order. It also allows customers to ask questions before completing a purchase.
How will transactions appear on card or bank statements?
Every transaction will appear as “www.weightworld.uk” on the card or bank statement. This clear label helps customers recognize their purchases without confusion. It ensures transparency and peace of mind for all transactions.
What delivery options are available within the UK?
Orders within the UK can be shipped using Evri 24hr or Evri 48hr delivery. Evri 24hr requires a signature, while Evri 48hr does not. Both services deliver from Monday to Saturday and include tracking.
What delivery options are available outside the UK?
International orders can be sent by Royal Mail International or UPS Express. Delivery time ranges from 7 to 10 working days with Royal Mail, while UPS Express arrives within 1 to 3 working days. Both methods include tracking for added security.
Is a signature required for delivery?
Yes, some delivery options do require signatures. Evri 24hr and UPS Express both require a signature upon delivery. Evri 48hr does not require a signature and is more flexible.
What should be done if the order has not arrived?
Customers can track their orders using the unique tracking number provided at dispatch. If tracking does not give enough information, customer service can assist in locating the order. This ensures orders are monitored until safely delivered.
How can orders be tracked?
Each dispatched order comes with a unique tracking number for monitoring progress. Customers can enter this code on the delivery page to see updates. Tracking provides an estimated arrival date for convenience.
What happens if a delivery is missed?
If a delivery is missed, the courier leaves a calling card for the customer. This allows rescheduling for another suitable day. A second attempt is often made the following day.
When are orders dispatched?
Orders placed before 4 pm Monday to Friday are dispatched the same day. Orders after this time or over weekends are dispatched on the next working day. Bank holidays may cause slight delays in dispatching.