What is the Yakwax return policy?
Customers have 30 days from purchase to return items, following return instructions for a smooth process.
How can a refund or exchange be requested?
When contacting customer service, include the Web Order Number and specify your preference for a refund or exchange.
How quickly will my order ship?
Orders placed before 2pm, Monday to Friday, are sent out on the same day.
What qualifies for free delivery at Yakwax?
Orders totalling £95 or more qualify for free standard delivery to UK mainland.
Is the standard delivery method trackable?
The standard delivery option is non-trackable and typically arrives within five working days.
How much does delivery cost for smaller orders?
Orders under £95 incur a delivery charge of £5.95 for standard UK mainland shipping.
Can used products be returned?
Only unused products, returned within 30 days, are accepted for refund or exchange.
When are goods not dispatched?
Goods are not dispatched on weekends or public holidays, only Monday to Friday.
What details should be included in a return?
Always include the Web Order Number and your preference for exchange or refund in your return request.
How should customers contact Yakwax about returns?
Email customer service with order details and clearly state if a refund or exchange is needed.