How can I return an item I purchased?
Returning an item is easy using the online returns system or by visiting select stores. You’ll need your order number from the shipping confirmation email or parcel label. Items bought through the outlet page cannot be returned unless faulty. Always check the returns policy to confirm what can be returned.
Can I return items in-store instead of online?
Yes, returns are accepted at Bonds, Bonds Kids, and Bonds Outlet stores. Clearance Outlet Stores do not accept returns. Bring your shipping confirmation email when returning in person. Always check if your item qualifies before visiting the store.
How will I know if my return has been received?
Returns may take up to 30 days to reach the warehouse. An email will be sent once the return is processed. If no email is received after 30 days, contact Customer Service. Keep hold of your postage receipt until your return is confirmed.
How long does standard shipping usually take?
Standard delivery through Australia Post can take up to 7 business days. Personalised items may take up to 5 extra days. Delivery time starts once the parcel leaves the warehouse. Choose Pick your day delivery at checkout for faster or timed options.
Can someone else collect my Click and Collect order?
Yes, someone else can collect your order if they have the confirmation email. The email must include the QR code for pickup. Make sure the person collecting has access to this email. No ID is required, but the code must be shown.
What is Bonds Rewards?
Bonds Rewards is a loyalty programme for customers who shop at Bonds stores or on the Bonds website. Members earn points when buying eligible products.
How do I earn Bonds Rewards points?
Customers earn 1 point for every $1 spent on products. When you reach 100 points, you can get a $5 Bonds Bucks voucher.
Does Bonds offer free shipping?
Yes, Bonds offers free standard shipping in Australia on orders over $59. Orders below $59 usually have a standard shipping fee.
Can I add a promo code after placing my order?
No, promo codes or gift cards cannot be added after the order is processed. Customers should apply them during checkout before payment.
What should I do if I cannot find my Bonds eGift card email?
Sometimes eGift card emails may go to the Junk, Spam, or Other folders in your inbox. Check these folders first before contacting customer service.