What is the return policy?
Full-price and sale items can be returned within 30 days of purchase. Items must be unused, unworn, undamaged, and in new condition with all original tags, labels, and packaging included. Standard shipping rates apply for all returns.
Are exchanges available?
Exchanges are not processed through the online store. Customers should place a new order for the desired item and return the original merchandise for a full refund.
Is there a product warranty?
A limited warranty is available for manufacturer defects. For more information about warranties, repairs, or related policies, customers can contact the Volcom Customer Service team for help.
Does Volcom offer free shipping?
Loyalty members get free shipping on orders over $225 or can choose Express authority to leave for $15. Other customers receive free shipping on orders over $75. There are multiple delivery options for smaller orders.
How can an order be tracked?
After placing and processing an order, a confirmation email is sent with order details, a tracking number, and a link to the tracking page. Tracking information may take up to 8 hours to become active. If no updates are visible right away, it’s best to check back later.
Can I change or cancel my Volcom order after buying?
You can ask to cancel your order within 6 hours after buying. If your order has already shipped, you can request it be returned for a full refund.
What if I forgot to use my promo code at checkout?
Contact the Volcom care team right away with your code and order number. They may be able to add the promo code to your order if it’s not too late.
Does Volcom have a rewards program?
Yes, Volcom Stone Rewards lets you earn points on your purchases. You can use points for rewards, early sales, and special offers.
Do my Volcom loyalty points expire?
Yes, your points will expire if you do not use your account for one year. Keep shopping or redeeming rewards to keep your points active.
Can I buy and use Volcom gift cards?
You can buy physical gift cards at Volcom stores, but they can only be used in those stores. Gift cards bought in-store cannot be used online.