Can I cancel or change my order once placed?
Once an order has been submitted, changes or cancellations cannot be made. Orders are processed quickly to ensure fast delivery. It’s best to double-check your order details before checking out. If in doubt, contact customer support as soon as possible.
Where does ZamiPet deliver to?
ZamiPet delivers to all locations across Australia. Please note that shipping to PO Boxes is not available. A business or residential address is required during checkout. Ensure that address details are accurate to avoid delays.
How long will it take for my order to arrive?
Orders are sent via Australia Post and delivery times may vary. Standard shipping usually takes 2 to 7 business days. Express shipping takes 1 to 3 business days depending on the area. Delivery time may be affected by postal network conditions.
How can I track my ZamiPet order?
A shipping confirmation email with a tracking number will be sent once your order is dispatched. You can use this number to check the delivery progress online. Please allow up to 24 hours for the tracking information to become active. Keep the email for reference until your order arrives.
Which payment methods are accepted on ZamiPet?
Payments are accepted through Visa, Mastercard, AMEX, Shop Pay, Apple Pay, Google Pay, PayPal, and Afterpay. Choose your preferred payment method at checkout. All payments are processed securely through the website. Gift cards are not eligible for refunds or returns.
How should ZamiPet chews be stored?
ZamiPet chews should be kept below 30°C and away from direct sunlight. They should also be protected from heat, moisture, and light. For maximum freshness, always keep the container tightly closed.
Can different ZamiPet products be used together?
ZamiPet products are designed to be safely paired based on your pet’s health needs. Always follow the feeding guidelines on the product label. If unsure, consult an animal health professional before combining products.
What does the ZamiPet QR code do?
Every ZamiPet product features a QR code for authenticity and information. Scanning the code with a smartphone camera leads directly to detailed product information on the ZamiPet website. This makes accessing product details fast and easy.
Where can feeding guidelines for ZamiPet products be found?
Feeding guidelines are provided on every ZamiPet product label. Following these instructions ensures safe and effective use. For further advice, consult an animal health professional.
What is the ZamiPet returns policy?
Refunds or replacements are offered for items with a major problem, as defined by Australian Consumer Law. This includes items that are faulty, unsafe, or damaged. Proof of purchase is required to process any claims. Change-of-mind returns are not eligible.