How do I find my size on American Eagle?
American Eagle has a comprehensive size guide that will help you decide the right size for you. These charts will guide you to find your ideal match in tops, bottoms, undergarments, accessories and other products from American Eagle and Aerie brands.
When will I get my refund?
Once your return shipment has been received and undergone the quality check procedure, the refund will be processed from American Eagle. It will take around 2 weeks for your order to get processed and the refund will be transferred to your original payment method used at the time of payment.
How can I pay for my orders at American Eagle?
American Eagle accepts all the major payment options including Visa, MasterCard, Maestro Amex, PayPal, Apple Pay, Google Pay, Ali-Pay, and Union Pay in Hong Kong. Just go to the checkout page and select the payment method you find convenient to make a purchase.
Where are the American Eagle stores located in Hong Kong?
Go to the 'store locator' page on American Eagle's official website. You will find several store addresses listed there along with the contact details and the operating hours of these outlets.
Can I cancel or change my order after placing it?
No, changes or cancellations are not possible once an order is placed. This includes changing the address or adding or removing items. Always check your order details before confirming payment.
Why have I not received a shipping confirmation after 3 days?
Orders go through a security check, which may take longer during busy times. Sometimes, dispatch can take up to 5 working days. An email with tracking details will be sent once your order is shipped.
Why was my card charged after my order was cancelled?
If your order is cancelled, you may see a pending charge, not an actual payment. For debit cards, this usually disappears in three to five business days. For credit cards, it can take up to 72 hours.
What are the delivery options and costs?
Standard delivery costs HK$35, but orders over HK$850 get free shipping. Delivery usually takes 3 to 4 days, not counting weekends and holidays. Sometimes, processing may take an extra business day.
Why are some items shipped in separate packages?
Sometimes items are sent in separate packages to get them to you faster. Each package will have its own tracking number. You will not be charged extra if your order arrives in more than one package.
How can I track my order?
Once your order is shipped, you will get an email with a tracking number. You can also track your order with your American Eagle APAC account or by using your order number online. If your order is delayed past the delivery date, contact customer service for help.