What is the customer services number of Photobook?
Photobook customer service number is 852 5801 1888, and you can also email them at hk@photobookworldwide.com.
Will my order be delivered at the provided time and date?
Photobook does not guarantee the estimated time as it entirely depends on the delivery method and the type of product. It might be possible that your order will be delayed due to the holiday season or any other reason.
Can I reorder a product I ordered at Photobook?
Yes, you surely can reorder at Photobook, all you gotta do is look for the orders and select the option by signing in with the same credentials.
Can I delete my order history at Photobook?
No, you cannot delete the order history at Photobook.
How long will a project be saved before deletion?
A project will be saved for 180 days from the creation date or last saved date. If the project is edited, the saving period is extended by another 180 days from the latest update.
Can customers add more than one project to the same checkout?
Yes, customers can add multiple projects to the same checkout on the website or mobile app. On the website, they should use the Add Project function, while in the app, they can use My Projects to include more items.
Can customers ship products in one order to different addresses?
No, customers can only use one shipping address per order, no matter how many products are purchased. To send items to different addresses, separate orders must be placed for each address.
What are the delivery timeframes for customer orders?
Standard delivery takes between 6 and 10 business days to arrive. Premium Express delivery is completed in 4 to 7 business days, while Super Rush delivery takes about 3 to 5 business days.
Can customers use more than one discount code or voucher per order?
No, each order can only accept one discount code or voucher, and promotions cannot be combined. Customers should review the Terms of Use for more details about the promotion policy.
How will customers know when their order has shipped?
Customers will receive a shipping notification email with tracking details when their order is shipped. They can also check the order status online using the links provided for their shipping country.