Can I cancel my order at Net-a-Porter?
Yes, you can cancel your order at Net-a-Porter, based on its shipping status if the order is yet to be dispatched. If it has been shipped, you cannot cancel your order but can return it following terms and conditions and guidelines.
What is the repeated return policy of Net-a-Porter?
The team of Net-a-Porter monitors the returns by the users, to make it comfortable for all the shoppers, but repeated returns are equivalent to breaching the terms and conditions, hence your account will be locked if any of such activities are spotted.
When will I receive my refund?
The reimbursements at Net-a-Porter takes 10 working days to show up in the account. The tax and duties won’t be included in the refunded amount.
How can I contact the customer services of Net-a-Porter?
You can contact the customer service team of Net-a-Porter via by calling +852 5808 1362 or email at customercare@Net-a-Porter.com.
How can I track my Net-a-Porter order?
Once an order has been shipped, customers receive an email with tracking information. They can follow the delivery progress using the courier link. Order status can also be checked anytime under My Orders in the customer account.
How long does delivery processing take?
Before shipping, order details may need to be confirmed with the card issuer. Net-a-Porter works to keep delays short, but customs checks may slow down delivery. Shipping partners aim to reduce potential disruptions.
What is Premier delivery?
Net-a-Porter Premier is a same-day delivery option. A signature is always required when the courier delivers a Premier order.
Do customers need an account to shop?
No, customers can shop without creating an account. However, having an account allows for order tracking, reviewing past purchases, requesting exchanges or returns, saving addresses and payment details, and creating personalized wish lists.
Does Net-a-Porter offer price adjustments?
Approved price changes are credited as store credit, which is valid for 12 months. This credit is automatically applied to the next purchase. Price adjustments are not made for further markdowns or items on special promotion with temporary discounts. Customers who notice a price difference should contact Customer Care for help.
Is a signature required at delivery?
Yes, most deliveries need a signature to confirm receipt. If no one is available, the courier will try to deliver two more times. Customers can choose to waive the signature at checkout, but this means they take full responsibility for any loss or damage.