How does Watsons subscription plan work?
With the Watson subscription plan, you can select your preferred subscription product and get it delivered to your home address or any designated store for collection. You can choose a period of 3, 6, 9, and 12 months, during which the subscribed product in the selected quantities will be delivered to your doorstep. The deliveries will be made within 1-4 working days of the billing date.
Does Watsons have a pay-later facility?
Yes, the shoppers can enjoy ANTBank Pay Later with AliPay and enjoy a welcome reward along with a monthly spending award. With 0% interest or a hidden fee, you can enjoy your purchases now and pay later without any worries.
Can I pick up my order from stores?
Yes, you can place an order online and choose 'click & collect' as your delivery method. There are over 160 pick-up points offering hassle-free and no-cost delivery of your orders. Once your order is delivered, you will be notified about the same and you will be able to pick it up from the selected store.
Does Watsons offer free delivery?
Shoppers can enjoy Watsons free delivery of orders over the value of HK$399. Orders below this threshold carry a shipping cost of HK$45, but you can use Watsons' promo codes to save on these purchases.
What should be done if items are incorrect at store pickup?
Incorrect or missing items can be exchanged directly at the pickup store immediately. If damage is discovered later, a request should be submitted through the mobile app within 14 days. Supporting photos and order details are required. Customer service will follow up once the request is received.
How can damaged items be reported after collection?
Damaged items should be reported through the Watsons Hong Kong mobile app. The Order History section allows users to submit an enquiry with photos. Alternatively, details can be sent via WhatsApp. Responses are handled by customer service as soon as possible.
What is the expiry period for online purchased products?
Most general products have at least 30 days of shelf life from shipment. Exceptions include gifts and specially marked items. Expiry details are usually shown on product packaging. Checking product descriptions before purchase is recommended.
How much does delivery cost for Watsons online orders?
Delivery charges depend on the chosen delivery method and payment type. Store pickup and home delivery have different free delivery thresholds. Orders below the required amount will incur delivery fees. Cross-border deliveries have separate minimum payment requirements.
How long does delivery usually take after ordering?
Delivery normally occurs on the selected date and time after payment confirmation. Public holidays and high order volumes may cause delays. Severe weather warnings can also affect delivery schedules. Updates are provided when delays occur.
Can online orders be changed or cancelled after confirmation?
Once an online order is confirmed, changes or cancellations are not allowed. Pickup locations also cannot be modified after confirmation. Incorrect personal details must be reported through the app or via WhatsApp. Customer service will assist with follow-up where possible.