Why can a customer not finish an order?
A customer may not finish an order because of payment or technical issues. It is best to check for an email about the payment status first.
Does the company offer discounts for travel industry professionals?
The company does not provide discounts for travel industry professionals. All ticket prices are set for everyone and are the best available.
What should a customer do if tickets are not received within 30 minutes?
The customer should check their email for any updates about the order or payment. Sometimes, tickets can take up to 30 minutes if manual processing is needed.
Are free or discounted tickets available?
Free or discounted tickets can sometimes be found on the checkout page. If not, the customer should contact the venue directly for more information.
Can a senior enter for free?
Free entry or discounts for seniors depend on the venue’s policy. The customer can see this information on the checkout page when choosing tickets.
Can a customer cancel a ticket after buying it?
A customer can cancel a ticket if the free cancellation option was chosen during booking. This allows cancellation up to the day before the visit.
How does a customer cancel a ticket?
The customer can cancel a reservation through the App by going to the Wallet tab and choosing ‘Cancel Booking’. The process is simple and works on both iOS and Android devices.
Is it possible to get a refund after cancelling an order?
A customer can get a refund if the ticket included the free cancellation option. The refund is processed after cancellation.
Can a customer change the reservation to another date or time?
A customer should check the “Amendment policy” on the attraction page to see if changes are possible. If allowed, instructions will be provided on how to change the date or time.
What happens after a customer requests a refund?
After a refund is confirmed, the customer receives a confirmation email. It can take 5-10 business days for the money to appear in the customer’s account.