How to unlock a Vivo phone if the password is forgotten?
If your phone has fingerprint or face recognition, try using those to unlock it. If you get in, make sure to back up your important data before going to a service centre.
Is it possible to recover data from a locked Vivo phone?
If your device lets you log in with your fingerprint or face, you can back up your data before doing a reset or taking it for service.
What is the period of warranty for Vivo devices?
Vivo devices have a one-year warranty that covers manufacturing defects. The warranty do not include misuse or water damage.
Can an order be cancelled after payment?
You can cancel your order online if it has not shipped yet. After it ships, online cancellation is not possible.
How soon are refunds processed for cancelled orders?
After your order is cancelled, the refund will go back to your original payment account. You can check your bank statement for the status.
What are the delivery times for Vivo products?
Delivery time depends on your pincode. You’ll see the estimated delivery date on the checkout page.
What happens if a delivery is delayed?
Shipping can be delayed by bad weather or wrong addresses. Vivo will let you know if there’s a delay and will share the new delivery date.
How to contact Vivo for a device pick up?
Call them to request a device pick up service from home. They will come to your door step to pick the item.
What is the process after requesting a device pick up?
After your request is confirmed, they will collect your device from the address you gave to them.
Who covers damages that happened?
Vivo Mobile India Private Limited is not responsible for losses or delays caused by things it cannot control, like weather or address errors.