Can the HSBC app be used on multiple devices?
The app is limited to one device at a time. Follow instructions given on the old phone before switching devices.
How can card activation be done through the hotline?
Call 1800-HSBC NOW or the overseas number, then follow the voice instructions for card activation.
What happens if the old phone is lost before transferring the HSBC app?
Contact HSBC or visit a branch for assistance with setting up the app on a new device.
How does one register for the HSBC app for the first time?
Download the app and use the Singpass app to register, then log in to get the services.
Is the HSBC credit card magnetic strip enabled for overseas use?
By default, the magnetic strip on your card is not enabled for overseas use. You can still use other payment methods, such as chip or online transactions.
How is a debit card activated in the HSBC app?
After logging in, select the bank account, then 'Manage cards', and choose 'Activate physical card'.
What are some reasons for a declined HSBC account application?
Your application might be declined if you do not meet eligibility requirements, have incomplete documents, an unsatisfactory account history, or if there are regulatory restrictions.
How can credit card activation be completed within the HSBC app?
Log in, select the current account, and find the card management options to activate the card.
How can overseas magnetic strip use be activated for an HSBC credit card?
To enable overseas use, call the hotline and follow the steps for Overseas Enrolment.
What are the steps to activate an HSBC card?
Card activation is available through the HSBC Singapore app or by calling the hotline for guided instructions.