What are the benefits of using the Vpost shipping service?
There are numerous benefits to using the Vpost shipping service, such as overseas shopping from more than 8 countries, affordable shipping costs, and a free personalized overseas address. In addition to these, Vpost also offers package tracking, insurance options, member-exclusive discounts, and more, making online shopping from international brands easier than ever for Indonesians.
Does Vpost offer a return package service?
Yes, Vpost does offer a return package service. Customers can utilize this service to return items purchased from merchants. However, this service is only available for domestic returns with prepaid postage labels from merchants and not for international returns. Plus, you can contact the brand's customer support team or visit its official website for more information on the specific process and requirements for returning packages.
How do I pay for my Vpost orders?
Vpost accepts multiple payment methods, including MasterCard, Visa, PayPal, and more. You may also accompany the selected means of payment with a Vpost voucher code and claim a significant discount on shipping costs.
How long does Vpost take to deliver to the recipient?
The delivery time for Vpost can vary depending on various factors. On average, the brand typically takes 7 to 10 working days for delivery. However, the time may differ based on the origin and destination of the package, customs clearance procedures, and any unforeseen delays.
What should a customer do if a delivery happens outside warehouse hours and the package is not received?
If the package is not received and it is outside warehouse hours, the customer should contact the seller, like the Amazon seller, for help. The Vpost US team can confirm non-receipt.
How can someone know if a link in a Vpost email is safe?
Safe links from Vpost emails will always have the company name in the website address. Links from partners will show the partner’s name in the web address so customers can check the source.
How does Vpost send important information to customers?
Vpost sends updates and marketing emails from their official domain, like enews.vpost.com. They never use personal email accounts like Hotmail or Gmail for these messages.
How can a customer change their Vpost password?
A customer can sign in to their Vpost account and go to the ‘My Account’ tab to change their password. The option is easy to find once logged in.
What should someone do if they did not get the welcome email after signing up?
They should check their junk or spam email folder if the welcome email is not in the inbox. The welcome email is sent after the account is activated.
What is vCare from Vpost?
vCare is a special service that helps protect packages against loss or damage during transport. It is not insurance, but it gives extra safety for Vpost members.