How do I return an item?
To return an item, contact support@alokozayshop.comOpens a new window or WhatsApp +971503147448 within 7 days of delivery. The product must be unused, in its original packaging, and include any free gifts. Once collected and checked, a refund will be sent to your original payment method. Bank processing may take 3 to 14 days.
What are the return conditions?
Items must be unused and in their original packaging. All free gifts must be returned as well. Carton orders must be returned in full, with no partial returns allowed.
When will the refund be processed?
Refunds are usually processed within three working days after a quality check. The money will be returned to the original payment method. Bank processing times may vary from 3 to 14 days.
When can I request a replacement?
Yes, non-defective products can be returned within 7 days if unused and in the original packaging. All free items must be included in the return.
How do I track my order?
Order status can be checked by logging into your account and viewing the ‘My Orders’ section. Alternatively, call 800-8282 or email support@alokozayshop.comOpens a new window for assistance.
Can I cancel my order after placing it?
Orders can be cancelled immediately if they have not shipped yet. If already shipped, wait for delivery and then start the return process following the return policy.
What happens if a shipment is undeliverable?
If a package cannot be delivered, it will be returned for a full refund, including delivery costs. To reorder, simply place a new order for the items you still want.
How should billing and shipping addresses be entered?
The billing address should match the card or bank statement address. Enter all details correctly, including country, full name, mobile number, and street address. Avoid using special characters, and do not enter delivery instructions in the address fields.
Can I return a non-defective product?
Yes, non-defective products can be returned within 7 days if unused and in the original packaging. All free items must be included in the return.
What if my package says delivered but is missing?
First, check if anyone at home, a neighbour, or building security accepted the package. Sometimes, the delivery agent scans a package as delivered while it is still in transit. If you received only part of your order, check ‘My Orders’ for updates.