Does 365Rider offer free shipping?
Yes, free shipping is available on orders over €100 to mainland Spain, the Balearic Islands, and most European locations. Orders below this amount have a small delivery fee, which is clearly shown before checkout confirmation.
How much is shipping for smaller orders?
For orders under €100 in Spain, a standard delivery fee of €2.99 applies. The total shipping cost is calculated automatically during checkout based on the order's destination.
Are product prices displayed with shipping included?
No, prices are listed in the currency shown but do not include shipping costs. These costs are added during checkout and can be reviewed before completing the order.
Can all items be returned to 365Rider?
No, some items, such as unsealed or used electronics, wetsuits, and underwear cannot be returned. These restrictions are in place for hygiene and safety reasons.
How are refunds processed?
Refunds are issued after the returned products are received and inspected at the warehouse. Processing times can vary depending on how many returns are being handled.
How long do customers have to return a product?
Customers have up to 30 days from the purchase date to return a product. Items must be unused, in their original packaging, and include all labels or tags.
How are cash-on-delivery orders refunded?
Cash-on-delivery refunds are made through bank transfer. Any fees related to the cash-on-delivery service are deducted from the refund amount.
Can customers choose their own shipping method for returns?
Yes, customers may use any tracked shipping method to send back their return. However, they are responsible for any shipping costs or risks during transport.
Who pays for return shipping?
Return shipping costs are the customer's responsibility unless the item is returned directly to a physical store. If a pickup service is chosen, a €6.99 fee will be deducted from the refund.
How can a product be exchanged?
Customers should check product availability on the website and then place a new order for the desired item. Once the returned product is approved, a refund is issued for the original purchase.