How can an order be cancelled?
Orders can be cancelled within 14 working days from the day after you receive them. A full refund will be issued if the goods are unused and returned promptly. If the order has already been dispatched, it must be returned in new condition. Contact customer support to begin the cancellation process.
Who pays for international return shipping?
International customers are responsible for all return shipping costs. This includes postage fees, duties, taxes, brokerage charges, and insurance. The same applies to warranty replacements being returned from outside the UK. These fees must be paid by the customer.
Is an exchange service available?
Due to stock limitations, an exchange service is not offered. If you need a different item, you will need to place a new order. This helps ensure you receive the replacement more quickly. The original item can be returned following the usual process.
Do free gifts need to be returned?
Yes, free gifts must be returned unused and in their original packaging when the main item is refunded. If the free gift has been used, its value will be deducted from your refund. This ensures accurate refund adjustments. Returning all items keeps the process smooth and clear.
What is the refund timeframe?
Refunds are generally processed within three to five days after the item has been inspected. Once approved, the refund will be issued to the original payment method. Processing times may vary slightly depending on your bank. You will be notified as soon as the refund is complete.
How can I return my item?
Start by completing the returns form available on the Returns Page. UK Mainland customers can choose Royal Mail for £3.99 or a DPD Drop Off service for £6.99. You may also arrange your own courier if preferred. Return costs vary based on the service you choose.
What information should be included with a return?
Please include a copy of your original receipt with the returned item. A short note explaining why you are returning the product is also helpful. This extra detail helps the team process your return quickly. Providing complete information avoids unnecessary delays.
Are items covered by a manufacturer’s warranty?
All products come with a manufacturer’s warranty for peace of mind. If an issue occurs during the warranty period, the team will help guide you through the next steps. Customers are responsible for return postage unless another arrangement is confirmed. It is strongly recommended to use tracked or insured shipping.
How long do I have to return my order?
You have 30 days from the date of delivery to send items back. Returns outside this period cannot be refunded unless special circumstances apply. Custom-fit products can only be returned if they arrive faulty. This helps make sure specialized orders are handled fairly.
What condition must items be in for a refund?
Items must be returned in new, unused, and fully resellable condition. Second-hand products must be sent back exactly as they were received. All original packaging, accessories, and included materials should also be returned. This helps the team process the refund correctly.
