How long does standard delivery take?
Standard delivery usually takes 3 to 5 working days within the UK and Ireland. Deliveries to the Isle of Man and Channel Islands may take an extra 2 days. A signature is required upon receipt of your parcel.
What is the cost of standard delivery?
Free standard delivery is available across the UK and Ireland, with courier services usually taking 3 to 5 working days to arrive. Extra value can be added through Bedeck Home promo codes, while a signature is still required upon delivery to confirm safe receipt of each order.
How can I return an order from the UK?
Returns from the UK and Northern Ireland can be made using Royal Mail. Customers can drop parcels off at a collection point or arrange a free pickup. A returns label is needed for each parcel being sent back.
Is there a charge for UK returns?
UK returns using Royal Mail are completely free. A returns label must be created online before sending the parcel. This makes it easy to return items without extra cost.
What is the timeframe for returning items?
Goods must be returned within 30 days of dispatch. Items should remain unused, unwashed, and in their original packaging. Returns made after this period may not be accepted.
Are there items that cannot be returned?
Duvets, pillows, mattress toppers, and toiletries cannot be refunded or exchanged for hygiene reasons unless they are faulty. This rule helps maintain health and safety standards for all customers.
How are refunds processed?
Refunds are managed through the customer services department only. They cannot be processed in physical stores under any circumstances. Refunds are issued within 14 days of receiving the returned items.
What should I do if items are missing or damaged?
Any missing or damaged items must be reported within 48 hours of delivery. Reporting quickly helps resolve the issue faster. Customers may be offered a refund or replacement based on the situation.
What happens if I return an order with a free gift?
If a free gift was received, it must also be returned if the main order is refunded. If it is not returned, the value of the gift will be deducted from the refund. This ensures fairness across promotional offers.