How quickly are refunds processed after returns?
Refunds are processed quickly once the returned items are received and inspected. The company aims to complete the refund within 30 days for a smooth resolution.
Can Butler Technik arrange collection for returns?
If a customer cannot arrange return shipping, Butler Technik can set up a collection. The cost of collection will be deducted from the total refund after the return is completed.
What is the return period for Butler Technik orders?
Customers can request a refund within 30 days from the invoice date. All returned goods must be in resaleable condition. The 30-day policy offers flexibility while keeping handling standards fair.
What happens if the return shipment goes missing?
Refunds are only given after proof of delivery to Butler Technik is confirmed. Customers should use insured and trackable courier services for all returns.
Can faulty products be returned for a refund?
Yes, faulty or broken items can be returned. Butler Technik sends a prepaid return shipping label via email once the fault is confirmed. Refunds are processed quickly after inspection.
Are delivery charges refunded when returning an item?
Delivery charges are not refunded if the return is due to customer remorse or wrong ordering. These charges are considered complete once the order is processed and shipped.
Are manufacturer warranty items included in the return policy?
Manufacturer warranty items are not part of the standard 30-day return policy. Customers should reach out to the support team if the item fails under warranty conditions for the right assistance.
How can a customer notify Butler Technik about a cancellation or return?
Customers can contact ButlerBus Technik Ltd by phone, email, or post within the 30-day period. After notification, they will receive authorisation and return instructions to ensure efficient processing.
What if the wrong item was ordered by mistake?
If the wrong item was ordered, it can still be returned within 30 days. Customers are responsible for return shipping costs. Refunds do not include original delivery fees once the item is received.
Is there a cooling-off period for cancelling an order?
Yes, customers have a 30-day cooling-off period starting the day after they receive their items. Orders cancelled after dispatch must be received before they can be returned for a refund.