How can I track my order?
After you make a purchase, you'll receive an order confirmation email that shows your delivery timeframe. Supplier brands deliver the orders directly and will reach out to you before delivery. You can expect updates as the delivery date gets closer. Keep in mind that unexpected delays might happen during transit.
What confirmation will I receive after placing an order?
When you place an order, you'll get a confirmation email with important details. This email includes your order number, items bought, delivery address, and payment summary. If a product offers pick-a-day delivery, it will arrive on the date you selected. If not, the supplier will contact you within the stated lead time.
What happens if the product ordered is unavailable?
If an item is out of stock after you place your order, the customer service team will call you. They will provide information about when the product is expected to be back in stock. You can choose to wait for it, pick another item, or request a refund. Items marked as sold out on the website cannot be ordered.
Can I change my order details after purchase?
Yes, you can make changes if you request them before the delivery arrangements are finalized. Please contact the customer service team as soon as possible to ask for updates. Adjustments can include delivery details or product options if applicable. The sooner you make changes, the easier it is to accommodate them.
How do I cancel my order before delivery?
To cancel your order, reach out to the customer service team by email, phone, or live chat. You usually need to give at least 72 hours' notice before delivery. If you request a cancellation later, it might not always be possible if arrangements are already confirmed. A written cancellation request may also be necessary.
How can I purchase a shed online?
You can order sheds and garden buildings directly through the website. During checkout, you'll see options for installation and any associated costs if available. Prices vary depending on the size of the shed and how complex the installation is. Trained fitters from the supplier will handle the installation service.
Is installation included in the shed price?
Usually, installation is an extra cost that you'll see when placing your order. The price varies based on the shed size and the work involved. Trained fitters, familiar with the specific building, carry out the installations. Customers need to prepare a flat, stable surface beforehand.
Do I need a shed base before installation?
Yes, you need a stable and level surface before the installers can begin. This ensures the shed is secure and properly fitted. The installation service does not include the base. If necessary, you can buy optional shed bases to prepare the ground.
How are returns handled if I’m unhappy with my order?
If you need to return something, contact the customer service team as soon as possible. They will look into the issue and explain any possible charges. Often, you'll need to submit a written request to process the return correctly. Every case is reviewed carefully to reach a fair resolution.
Will I be updated when my order is ready to deliver?
Yes, the supplier handling your order will contact you. They will confirm the delivery details directly as the chosen date nears. This way, you’ll know when to expect your order. Direct communication helps prevent any confusion about delivery times.