Can items be exchanged instead of refunded?
If an item isn't suitable, customers can arrange an exchange within 30 days. Returned items must be unused, sealed, and in good condition for resale.
What is the refund policy?
Customers can return items within 30 days of the purchase date for a full refund. All products must be unused and in their original packaging to qualify.
How are refunds issued?
Refunds are processed once the returned items are received and inspected. Customers are notified when the refund is complete to ensure transparency.
Can customers track their orders?
Yes, tracking information is sent via email after the order ships. This lets customers follow their parcel and check its delivery progress easily. Shoppers who used Craft Buddy voucher codes for their purchase can still track every stage of delivery without any extra steps.
What should customers do if they receive the wrong or damaged item?
If an item arrives faulty or incorrect, customers should email customer.service@craftbuddyltd.co.uk right away. The support team will help resolve the issue quickly.
Does Craft Buddy ship internationally?
Yes, shipping is available to most countries worldwide. If a country is not listed during checkout, customers can contact the support team for assistance.
Are kits and crystals eligible for returns?
Yes, kits and crystals can be returned if they are unused and in their original packaging. This helps keep quality standards high for all customers.
How long does delivery take?
Orders usually ship within 1 to 2 working days after being placed. Estimated delivery times are 2 to 4 days for the UK, 5 to 7 days for Europe, and 7 to 14 days for the rest of the world.
How can customers get in touch for help?
For questions about orders, tracking, or refunds, customers can contact the team by email or phone. Our supportive team ensures that every shopping experience is smooth and stress-free.
How much does shipping cost?
Shipping charges are clearly shown at checkout before completing the order. UK customers get free delivery on purchases over £35, which makes shopping affordable and convenient.