What are the delivery and shipping timelines?
Orders are processed within one to three working days before dispatch. Delivery times depend on the courier selected at checkout. Shipments within the European Union include tracking numbers for easy monitoring. Deliveries outside the EU may incur taxes, tariffs, or surcharges based on the destination.
Are exchanges available for different sizes or items?
Exchanges are not accepted at this time. Customers can return eligible items and place a new order for the desired product instead. This ensures faster processing and availability of preferred stock.
How are refunds processed once a return is approved?
Once a return is received and inspected, the customer will be notified of the approval. Refunds or store credits are processed within ten business days using the original payment method. If the refund does not appear after fifteen days, contact contact@cronjager.com for help.
Which products cannot be returned?
Certain products, such as perishable goods, custom items, and personal care products, cannot be returned. Hazardous materials, flammable liquids, and gases are also excluded. Additionally, individual items valued at €49/$53/£42 or less cannot be returned.
What is the restocking fee for returns?
A 30% restocking fee applies to all returns accepted within the EU or UK. This fee covers handling and inspection costs related to the returned item.
Can an order be canceled or returned within the EU or UK?
Customers in the EU or UK have 14 days to cancel or return an order. Items must remain unopened, unused, and in their original packaging. A 30% restocking fee applies, and shipping costs are non-refundable. Refunds or store credit will be available once returns are received and inspected.
Are sale items eligible for refunds?
Sale items cannot be refunded under any circumstances. Only products bought at full price qualify for return and reimbursement. Customers should carefully check product pricing before completing checkout.
What evidence is required to submit a damage claim?
To validate a claim, five images must be provided: the outer packaging, the open box showing protection, the courier label, the damaged items, and the stamped product list. Claims without these images cannot be processed. Store credit will be offered once verified.
How should damaged or incorrect items be reported?
Inspect all packages right after delivery and report any visible damage within 48 hours. Ensure that all parcels match the quantity shipped and note “PACKAGE VISIBLY DAMAGED” on the courier’s delivery slip if there are signs of mishandling. Proof of damage, including photos, is necessary for claims. Approved cases will receive store credit for reimbursement.
What is the return policy for faulty products?
Faulty products can be returned within 30 days of receiving them. A receipt or proof of purchase is needed for approval. Once accepted, store credit will be given as reimbursement. Customers must request returns via email at contact@cronjager.com before sending any items back. Unauthorized returns will not be accepted.