What is the return and refund policy?
You can return items within 7 days for a full refund minus £30 or a 30% administration fee, whichever is greater. Items must be unused and in their original packaging to qualify.
Is phone ordering possible?
Yes, you can order by phone if you prefer personal assistance. The sales team helps you finalise product choices and process secure payments.
Do made-to-order upholstery items have cancellation fees?
Yes, all made-to-order leather or fabric upholstery has a 30% cancellation fee unless you cancel within 7 days.
How can I order from Designersofas4u online?
Just choose the furniture you like, customize options if available, and add it to your basket. You can pay in full or make a 50% deposit through secure checkout.
What payment options can be used at checkout?
Customers can pay by debit or credit card and can choose to pay a 50% deposit or the full amount. Payments are processed securely through WorldPay.
Can my order be stored if I’m not ready for delivery?
Yes, we offer storage for up to 14 days at no cost if you cannot accept delivery right away. After that, a £10 weekly storage fee applies.
Will my items arrive together?
Orders with multiple products are usually delivered in one shipment. This makes it more convenient and reduces waiting time.
How long will it take for my order to arrive?
Delivery times depend on the product and the supplier's workload. Estimated delivery dates are shown on each product page and are updated if there are delays.
When will I receive my refund?
Refunds are processed after returned items have been checked for quality. The credited amount will be issued using the same payment method you used for the purchase.
Are delivery costs included in sofa prices?
Prices listed online do not cover delivery fees. Standard delivery is available across Mainland UK, but some postcodes are not included. The total cost, including shipping, appears before checkout.