How long does delivery take?
Orders are usually delivered within 5 to 7 working days. Delivery times may vary for certain items, and pre-order products will show estimated arrival dates in their descriptions.
Are any items excluded from returns?
Made-to-order items, cushions, artwork, sale products, and gift cards are non-returnable. Contact the support team if unsure about your product’s eligibility.
How do I start a return request?
Email sales@dreaminteriors.co.uk to request a return. Once approved, you’ll receive the return address. Returns sent without approval will not be accepted.
Can I return an item after purchase?
Yes, items can be returned within 14 days of receiving them. Products must be unused, in original packaging, and include proof of purchase.
What should I do if my item arrives damaged?
When your order arrives, please check it right away. If you notice any damage, let them know within 24 hours and send a photo so they can help you quickly.
Can deliveries be made anywhere in the UK?
They deliver across the United Kingdom, except for Northern Ireland. Double-check that your address, postcode, and contact number are correct when you check out.
Which courier handles the deliveries?
They use UPS for standard deliveries. For larger items, they arrange a private delivery service to make sure your order arrives safely.
What delivery charges apply?
A £5.99 delivery fee applies to all orders under £75. Orders over £75 qualify for free delivery anywhere in the United Kingdom, excluding Northern Ireland.
Is collection available instead of delivery?
Yes, collection from the Lancashire warehouse is possible. Contact the sales team by email to arrange a suitable collection time.
How can I track my order?
Once your order is shipped, a text message and an email with tracking details will be sent. This allows you to monitor your delivery progress easily.