Are cancellation fees possible?
Orders cancelled after forty-eight hours might include fees. These charges cover processing and supplier handling. If the order has already shipped, return shipping becomes the buyer’s responsibility. Canceling early helps reduce extra costs.
What should be done about damaged deliveries?
Customers should reject deliveries that show visible damage to avoid complications later. If damage is found afterward, taking photos helps document the issue. Support will then start an insurance claim.
How long can customers request a return?
Customers have a thirty-day return period starting from delivery. This timeline allows for comfortable item reviews. Eligible returns must meet condition requirements.
Who should customers contact if tracking is missing?
If tracking does not arrive after six working days, support can help. A simple email request will provide updates. Assistance is usually quick, and customers receive all available shipment details.
What return conditions apply to products?
Products must be in original condition. Packaging, tags, and accessories should remain intact. Items that show use cannot qualify. A purchase receipt confirms eligibility.
How soon are orders shipped?
Most in-stock items leave the warehouse within five working days. Once processed, parcels move quickly through dispatch. Tracking information follows within one weekday, allowing customers to easily track their delivery progress.
How is the return process started?
To start a return, customers email support. After approval, they receive a prepaid label. Customers follow simple instructions for sending items back. Unauthorised returns are not accepted.
What if a product goes out of stock after ordering?
If a product becomes unavailable, the authorisation hold is removed. No money leaves the shopper’s account. A prompt message clearly explains the situation. Customers can then choose another option.
How are exchanges handled?
Shoppers complete an exchange by returning the original item. After that, they place a new purchase. This avoids delays caused by stock movement and keeps the process simple.
Is payment taken immediately at checkout?
Eco Ride Zone only pre-authorizes payment at checkout. Funds are charged later when the supplier confirms availability. This system avoids accidental charges on unavailable items and makes the dispatch process easier.