How do you cancel an unpaid order?
Unpaid orders can be cancelled through the Awaiting Payment section in My Orders. Select the relevant order and click on the Cancel Order button. This option is only available for orders that remain unpaid.
When will the order be dispatched?
Orders are typically sent before the estimated shipping date shown on the order page. Some items may require extra time for preparation. Buyers can confirm details with the seller using the message function.
What happens after a refund is processed?
Refunds are usually handled within 1-2 business days after approval. The money will be returned to the original payment method. Processing times can differ depending on the chosen bank or payment provider.
Can a refund be sent back to the seller?
It is possible to discuss refund options directly with the seller if necessary. This might include sending funds back or placing a new order. Communicating with the seller helps to find the best solution.
What should I do if my item is not as described?
Contact the seller directly to explain the issue with the product. Most sellers will work to resolve the matter quickly. If there is no response, DHgate can step in to help.
How do I track my order after dispatch?
Once shipped, you will receive a tracking number. Enter this number on 17Track to follow your parcel. Some shipping methods may take 7–10 days before showing online updates.
Why was my order cancelled automatically?
Orders cancel automatically if payment is not made in time. New buyers have 10 days, while returning buyers have 30 days. Paid orders may also cancel if payment fails or if the store faces penalties.
When will my order be shipped?
Orders are shipped by the seller before the estimated date shown in your order details. Preparation time varies, and if you want exact information, it is best to contact the seller directly.
How do I cancel a repeated paid order?
If two paid orders exist, confirm whether you need both. You can cancel the duplicate order before shipment or ask the seller to keep only one active order.
What should I do if I place a duplicate order?
Check your account for repeated orders and confirm with your bank if charged twice. Refunds for duplicate payments are usually processed automatically, though banks may take some time to release funds.