Does Etihad offer free baggage allowance?
Yes, baggage allowance depends on the fare type and destination. Economy passengers typically receive 23kg, while Business and First Class travellers enjoy more generous baggage policies.
Can I modify or cancel my Etihad flight?
Etihad offers flexible booking options, allowing passengers to modify or cancel their flights based on the fare conditions. Before making changes, check the specific fare rules.
Does Etihad have a loyalty program?
The Etihad Guest program allows travellers to earn miles on flights and partner purchases. These miles can be redeemed for flights, upgrades, and other travel perks.
How can I check the status of my flight?
You can check your flight status by visiting etihad.com/manage or using the Etihad Airways app. Just enter your flight number to see real-time updates. Make sure your contact details are correct to receive notifications about changes.
What do the different flight status terms mean?
If the flight shows “Departed,” it has already left. “Delayed” means it will leave later than planned, and new times will appear in red. “On time” indicates the flight is running as scheduled. “Arrived late” shows it landed later than expected. “Awaiting response” means updates are not yet available.
What if my flight is delayed and I miss my connection?
If both flights are booked with Etihad, you’ll be automatically rebooked on the next available service. You can check updated details at etihad.com/manage. If your connecting flight is with another airline, contact them directly for help. Always keep your contact details updated to receive timely information.
Does the Basic fare include checked baggage?
No, Basic fares do not include checked baggage. Etihad Guest benefits for free checked baggage do not apply to this fare. Cabin bags must meet the size and weight limits, or charges will apply. You can add extra checked baggage in Manage Your Booking, saving up to 65% online.
How many checked bags can I take?
For flights to the U.S. or Canada, Economy travelers can check two bags at 23kg each, while premium cabins allow two bags at 32kg each. For other destinations, you can check multiple bags as long as the total weight stays within the allowance, with no single bag exceeding 32kg. Use the baggage calculator at etihad.com/manage for details.
Will my bags go straight to my final destination?
Not in all cases. Depending on the country and route, you may need to collect and recheck your luggage. For flights from Abu Dhabi to the U.S., bags are tagged to the final stop since customs are pre-cleared. If you are not traveling through Abu Dhabi, you must collect and clear your luggage upon arrival in the U.S.
What should I do if I left something on the plane?
For flights ending in Abu Dhabi, fill out the lost and found form to request help locating your item. Unclaimed items after 15 days are given to local authorities at Zayed International Airport. For other flights, contact the baggage services team at the arrival airport. Etihad is not responsible for personal belongings left behind.