How long are the Hotels.com Gift Card valid?
You can use Hotels.com gift vouchers for a period of whole 3 years from the date of purchase. You can contact them via email at giftcards@hotels.com with any questions.
When will I receive Hotels.com refunds for the hotel and vacation rental booking?
After cancelling your stay at Hotels.com you will get a refund (applicable to the refundable bookings) within 24 hours of the cancellation request but you may have to wait for up to 7 working days to receive it on your debit or credit card account.
How long does it to process the Hotel.com flight refunds?
The airlines take up to 80 working days to process the refund for flight booking cancellations, which you will receive in your original payment method.
How can I redeem my Hotels.com Reward Nights?
To use your Hotels.com rewards, log in to your account on the website or app. Use the Hotels.com Rewards filter to find hotels that accept rewards. Once you pick a hotel, choose Pay Now and click Redeem Hotels.com Rewards in your Reservation Summary. You can then apply your reward nights and get a discount on your stay.
How long does it take to get a refund to my card?
Refunds are processed within 24 hours after cancellation by Hotels.com. After that, the bank may take up to 7 days to post the credit. It can take up to two billing cycles for the refund to show on your statement. Always check with your bank if the refund takes longer than expected.
How are refunds handled for gift card payments?
When a payment is made by gift card, a new gift card will be emailed within four hours of refund processing. If the refund amount is small (usually under GBP 10) and local laws require it, a cash refund can be requested by emailing giftcards@hotels.com. For more help, contact Gift Card Customer Support.
What happens if my booking is non-refundable?
Non-refundable bookings will not receive a refund upon cancellation. The hotel or holiday home might also charge extra cancellation fees. Always check the hotel's cancellation policy before booking to avoid unexpected charges.
What should I know about hotel check-in times?
Guests can check in any time from the listed check-in time until midnight. Late check-in is allowed, but it's best to notify the hotel in advance for early or very late arrivals. Remember to bring your government-issued ID to check in smoothly.
Can I check out later than the scheduled time?
Late check-out may be possible but must be arranged directly with the hotel. The hotel might charge an extra fee for extending your stay beyond the check-out time. If leaving early, contact the front desk for help with payments or adjustments.
How can I fix mistakes in my booking details?
Most flight bookings can be changed or canceled for free on the same day. Name corrections require submitting a completed form with supporting documents. Hotels and car hire bookings can often be changed online but may incur fees depending on the change. Contact customer support for help with packages or activities.