What is the policy for returning unused items?
Unused items can be returned within 30 days. They must be in perfect condition. Refunds are issued after a successful inspection.
Can an order be changed after payment?
Partial changes are possible if customers call quickly. If the new total is below £60, delivery charges may apply. Some changes might slightly affect the final price.
Can opened paint be returned?
Opened paint cannot be returned due to issues with color preference. Only sealed and untouched items qualify for returns. Sample pots are recommended before buying full sizes.
How does Fresh Lick decide delivery pricing?
Delivery pricing is based on the order weight and delivery postcode. The checkout page shows the exact cost before payment. This helps avoid surprises.
What if a customer dislikes the colour?
Color differences can happen due to screens and surfaces. Unopened products can be refunded. Opened tins cannot be accepted due to color concerns.
Does Fresh Lick deliver to remote areas?
Yes, Fresh Lick delivers to remote, offshore, and international locations. Delivery fees may vary based on distance. Timing can differ across regions.
Do returns require special packaging?
Returned items must be packaged securely to prevent damage. Poor packaging may lead to deterioration, which can reduce the refund amount. Customers should take care to protect their items.
Will customers receive tracking information?
A tracking link is sent via email once the parcel leaves the warehouse. This allows customers to easily follow the progress. Updates may also come from the courier.
How does a customer start a return?
Fresh Lick accepts return requests by phone. A team member will guide customers through the steps. Refund timing depends on the safe arrival of the item.
Is free delivery available on all orders?
Free delivery is available on orders over £60. This applies every day of the week for UK mainland customers. Some regions outside the mainland may have extra costs.