How quickly are orders dispatched?
Orders placed by midday from Monday to Friday are sent out within 24 to 48 hours, not counting public holidays. A confirmation email with a tracking number is sent when the item ships. Larger items might come in separate boxes for safer handling.
What is the delivery time for standard orders?
Standard delivery usually takes three to seven working days after dispatch. There is also an express delivery option available at checkout, depending on the weight of the item. This lets shoppers pick the most convenient delivery method.
What is the return policy at Garden Sanctuary?
According to the Trusted Goods refund policy, shoppers have thirty days to return unused and sellable products. Items must be checked when received, and a proof of purchase is needed. Some items, like gift cards, downloadable software, and certain personal care products, cannot be returned.
Are defective products covered under warranty?
Yes, defective or wrongly described products are covered by a thirty-day repair guarantee. This warranty offers peace of mind and protection for consumers beyond standard returns.
Can partial refunds be issued?
Partial refunds may be given for items that show visible signs of use or wear. They also apply to products that are not in their original condition, are damaged, or are missing parts for reasons not caused by Garden Sanctuary. Returns made after thirty days may also lead to partial refunds.
How are refunds processed?
Once a return is inspected, an email notification will confirm its receipt. Shoppers will be informed if the refund is approved or declined. Approved refunds are processed back to the original payment method within several days.
Are exchanges possible?
Exchanges are only available for items that are defective or damaged. Customers can reach out to Garden Sanctuary to discuss suitable exchange options for identical products.
How are gifts handled in returns?
If a product was marked as a gift at purchase and shipped directly, the recipient receives a gift credit once it is returned. If the item was not marked as a gift, the refund goes back to the gift giver, who will be notified about the return.
Who covers the cost of return shipping?
Return shipping costs are the customer’s responsibility and are non-refundable. If a refund is given, the return shipping cost is deducted from the final amount. For higher-value items, using tracked shipping or insurance is recommended.
How are returns arranged for larger items?
For larger furniture or bulky products, customers need to arrange collection directly with customer support. This ensures safe handling and timely processing of the return.