Do you deliver outside the UK?
Deliveries are limited to UK addresses only. All items are locally stocked to ensure faster delivery within the country.
Is there a warranty on products?
All products include a limited one-year warranty covering manufacturing defects under normal usage conditions. Repairs or replacements may be offered.
Are exchanges available for incorrect or damaged products?
Exchanges are only allowed for defective, damaged, or incorrect items. Contact the after-sales team for assistance with the exchange process.
What is the return policy period?
Returns are accepted within 30 days of receipt, provided items remain unused, with tags, packaging, and proof of purchase.
Can an order be cancelled after payment?
Orders can be cancelled before dispatch. If the order is already shipped, a cancellation fee may apply.
What if my parcel arrives damaged?
If possible, reject the parcel and notify customer service immediately. If already received, contact support for guidance on the next steps.
Can I change my delivery address after ordering?
Address changes are possible within 24 hours of placing an order. Once dispatched, the delivery address cannot be altered.
Which courier companies are used for delivery?
Trusted partners such as UPS, Yodel, Parcel Force, DPD, FedEx, and DHL are used to ensure safe delivery.
How long does delivery usually take?
Orders are typically delivered within 14 working days. Handling usually takes 1 to 2 days before dispatch.
Are delivery charges included in the price?
Standard delivery is free across most UK cities. Certain areas, such as the Scottish Highlands and offshore locations, require a surcharge.