What is the return period?
Items can be returned within 30 days of purchase for a refund or exchange. Returned products must be unused and in their original packaging.
Can faulty items be returned for free?
Yes, some faulty items qualify for a pre-paid return label. Contact customer service before returning the item to confirm eligibility.
How long do refunds take to process?
Refunds are generally processed within 24 hours after receiving the returned goods. The amount typically reflects in the customer’s account within 3–5 working days.
Can I return a free gift?
If a purchase includes a free gift, it must be returned with the original item. If a voucher was redeemed, its value will be deducted from the refund.
How can I cancel my order?
Orders can be cancelled within 14 days from receiving the goods. Send a written notice by post, email, or fax before the cancellation period expires.
How do I track my order?
Once your parcel is dispatched, a tracking number is sent in the confirmation email. Simply follow the link provided to check delivery progress.
What happens if my parcel is damaged?
Always inspect your items before signing for delivery. If damage is visible, refuse to accept the parcel and report it immediately.
What should I do if my order is delayed?
If the parcel doesn’t arrive within the expected time, contact customer support. They will help track the order and provide updates.
What are the standard delivery times?
Delivery within the UK takes around 2–3 working days. International orders usually arrive within 3–10 working days depending on location.
When are orders dispatched?
Orders placed before 2pm Monday to Friday are sent the same day. Orders made after 2pm or during weekends are dispatched on the next working day.