Can all instant win games be turned off together?
You can disable all instant win games using the opt-out option. This setting is found inside your Health Play account area. Changes are saved right away.
Can certain instant win games be restricted only?
You can select individual games for restriction. The opt-out menu allows you to make specific choices. This gives you more control over your gameplay.
How are restricted instant win games displayed?
Restricted games are clearly shown in the account settings. The list indicates which games remain unavailable. This helps you stay aware of your limits.
How can I review restricted gameplay?
The account settings provide a full list of available and blocked games. Reviewing this section confirms your current restrictions. Updates will appear immediately after saving.
What steps are needed to remove restrictions?
You need to contact customer support to remove any limits. A brief review will help confirm safe play habits. Approval is required before restoring access.
Why may instant win games be limited without request?
Monitoring gameplay helps identify risky patterns. Long sessions, late hours, or repeated spending might trigger limits. These steps aim to reduce harm.
Are postal prize notifications genuine?
Prize notifications are never sent through letters. Any postal message claiming winnings should be ignored, as these messages are often linked to scams.
What should I do if I suspect a prize scam?
Do not respond to scam letters. It is strongly advised to report them to Action Fraud. This helps protect others from similar attempts.
Are emails about failed payments trustworthy?
Some emails regarding failed payments may be scams. Genuine messages never include links to update your details. Delete any suspicious emails without interacting.
How should I correctly handle failed payments?
Contact your bank directly for payment issues. Use secure bank channels for accurate guidance. This helps you avoid exposure to fraudulent activity.