How can I track my order online?
Once an order is shipped, an email with a tracking link is sent. The tracking link may take up to 24 hours to display updates. Registered customers can also log in to their account and select the order history tab. Clicking the tracking number will redirect to the courier’s website for details.
What is the return and refund process?
Items can be returned by following the provided instructions within the return timeframe. A full refund is processed once the returned product is received in good condition. Refunds usually take around 10 working days to appear. The refund is issued to the original payment method. Shipping costs are also refunded when applicable.
Are Hey Dude shoes available in half sizes?
Currently, only full sizes are offered across all Hey Dude collections. Shoppers are advised to check the product page for specific sizing tips. A size conversion chart is available for guidance. Choosing the next size up is usually recommended if you are between sizes.
Can an order be cancelled or changed after placing it?
Orders can only be modified or cancelled before they are processed for shipping. Once dispatched, the cancellation option is no longer available. Customers should contact customer service quickly if a change is needed. Duplicate orders can be resolved by reaching out to the support team.
Do members get free delivery on orders?
Yes, members receive free delivery on all orders. Non-members will pay £4.95 for shipping if their order value is below £49.99. Deliveries usually take 4 to 5 working days via GLS. Deliveries are limited to the UK mainland and selected European countries listed in the FAQs.
Can deliveries be made outside the UK mainland?
Deliveries are not available to islands or P.O. Boxes. Orders can be shipped to the UK mainland, France, Portugal, Denmark, and other specified countries. Customers should always check the delivery information before placing an order.
Are half sizes available in shoes?
Currently, shoes are only produced in full sizes. Some styles may run smaller or larger, so size tips on each product page are important. Customers are advised to view the conversion chart for accurate measurements before purchasing.
Can items be exchanged for another size or style?
Exchanges are not available at this time. The best solution is to return the item and place a new order. Reading the sizing guide before purchasing will help reduce the need for returns.
What warranty is offered on footwear?
Footwear comes with a 30-day warranty covering defects in materials or workmanship. If a fault is found, customer service should be contacted with a short description of the issue. The team will confirm whether the item qualifies for a replacement, return, or refund. Items should not be returned without prior instructions.
What should I do if I accidentally placed two orders?
Receiving multiple confirmations with different order numbers means multiple orders were placed. If this was not intentional, contact customer service immediately to resolve the issue. Quick action will help prevent unnecessary charges or duplicate shipments.