How long is the warranty on Buture products?
Buture products include up to 3 years of extended warranty. Each item also has a 90-day guarantee for peace of mind. Customers can ask for support if the product has issues during this time. Warranty claims need proof of purchase and the product itself.
What does the 90-day guarantee cover?
The 90-day guarantee lets customers return items easily if they are not satisfied. This return policy offers reassurance after the purchase. Returned products must be within the guarantee period and meet eligibility requirements.
Does Buture provide free shipping?
Yes, Buture offers free express shipping on all products. Remote areas may face extra fees charged at market rates. Tracking information is sent after dispatch for convenience.
Can Buture ship orders to P.O. boxes?
In most cases, orders cannot be sent to P.O. box addresses. Customers should give a physical delivery address to ensure faster and more reliable shipping.
How long does delivery take?
Delivery typically takes between 3 and 7 business days. Orders are processed quickly, and tracking details are shared via email. Customers can check their order status anytime on the official tracking page.
How can an order be cancelled?
Orders can be canceled within 24 hours if they have not yet shipped. A full refund is issued once the cancellation is confirmed. Orders cannot be canceled once they are shipped or in transit. Customers receive an email notification when the cancellation is processed.
Can the delivery address be changed after ordering?
Delivery details cannot be changed once the product is on its way. Customers should carefully check and confirm the shipping address before placing an order.
How can customers track their orders?
After shipping, an email is sent with a tracking number and carrier details. Customers can track shipments on the official “Track Your Order” page. This gives updates on delivery status anytime.
What is the authenticity guarantee?
Buture guarantees that every product is 100% genuine and of high quality. Customers can shop with confidence knowing they are getting authentic items. This guarantee adds extra trust and reliability to every purchase.
How can warranty claims be made?
Customers should first check that the product is within the warranty period. The order number or proof of purchase is required. Contact Buture Customer Support at official@ibuture.com with this information. The after-sales team will then provide the appropriate solution for the issue.