What e-book formats are supported?
E-books are available in PDF, ePub, Kindle, and Adobe eBook formats. Instructions and download links are emailed after purchase, while files can also be accessed via the account downloads page.
What shipping methods are available?
Standard first-class delivery normally arrives within one to three days in the UK. Express delivery provides next-business-day arrival for orders placed before noon. International timeframes depend on the country.
Are shipping charges applied?
Yes, shipping charges apply to physical items and are based on weight and destination. UK shipping begins at £4.00, while international delivery costs vary by location. Digital downloads remain free of shipping costs.
How can I track my order progress?
Log into your account, select “My Orders,” and check the status. Updates will show as acknowledged, dispatching soon, or dispatched, depending on the current progress of your order.
How are consultancy or testing services arranged?
After purchase, a receipt is provided automatically. A client services representative will follow up shortly to confirm details and arrange an agreed start date for delivery of the service.
How are Cyber Essentials purchases fulfilled?
You will receive an initial receipt after checkout. A further email will then be sent from the Cyber Essentials portal containing details about your order and instructions for use.
What confirmation comes with a training course?
A receipt will be issued immediately, followed by emails providing course information. Delegates and company details can be added through your account area for convenience.
When do hardcopy items leave the warehouse?
Hardcopy goods are entered into dispatch as soon as the order is finalised. For some orders, additional cardholder verification may be required before shipment is approved.
Are some downloads limited to business hours?
Yes, certain products including software licences, subscription log-ons, and specific IT downloads are only processed during normal working hours. These will be released as soon as they are available.
How are digital products delivered?
Once payment is complete, you will get a receipt and an email containing instructions with a download link. Files can also be accessed at any time through the “Downloads” section in your account.