What is the collect and replace policy for consoles?
If your console has a fault within 12 months of buying it, ShopTo can arrange to collect it and replace it. The problem will be checked with the manufacturer first. If it can’t be fixed, you’ll get a refund or a new console.
When can large or expensive items be collected?
Collections for big or valuable items are done by courier from Monday to Friday, except bank holidays. Your item can be picked up from your home, work, or another address between 9 am and 5 pm. Contact customer support to choose a collection day that works for you.
Can a specific collection time be chosen?
You can’t pick an exact collection time. Couriers collect items between 9 am and 5 pm on the day you choose. Make sure someone is available during these hours. Using a Shopto.net discount code won’t change the collection schedule.
Is free next business day delivery available?
Free next business day tracked delivery is offered for UK mainland orders over £70 if you order before 3 pm, Monday to Friday. Some places may have different rules, and delivery times are shown at checkout.
What are the delivery charges within the UK?
Delivery is free for most items in mainland UK. Some areas, like Northern Ireland, the Isle of Wight, and parts of Scotland, might have extra courier charges. Any extra charges will appear once you add items to your basket.
How long will UK delivery take?
Royal Mail First Class usually takes 1 to 3 working days. DPD Next Business Day is available for most UK addresses, but some areas in Scotland and Northern Ireland may take up to two working days.
How can an order be tracked?
If your order is sent using a tracked service, you’ll get tracking details. You can use these details to check your parcel’s delivery progress online.
What should be done if an order is late?
Check for a missed delivery card and follow the steps listed. If there’s no card and tracking hasn’t updated, contact the courier. Each courier has different rules for making a non-delivery claim.
How long does it take to process a return?
Returns are usually processed within 48 hours after they arrive at the returns centre. It may take longer during busy times, like Christmas.
What if an untracked order is overdue?
If your untracked order hasn’t arrived on time, check with your local sorting office or neighbours. Sometimes there are delays, so it can help to wait a few more days before contacting customer support.