What is the collect and replace policy for consoles?
A collect and replace option is available for consoles that develop a fault within 12 months of purchase. The issue will first be checked and discussed with the manufacturer. If the fault cannot be fixed, the item will be refunded or replaced.
When can large or expensive items be collected?
Collections are arranged via courier from Monday to Friday, excluding bank holidays. Items can be collected from a home, workplace, or nominated address between 9 am and 5 pm. Contact customer support to book a suitable day for collection.
Can a specific collection time be chosen?
Exact times cannot be guaranteed for collections. Couriers collect between 9 am and 5 pm on the chosen day. Arranging for someone to be available during these hours ensures a smooth process.
Is free next business day delivery available?
Free tracked next business day delivery is offered for UK mainland orders over £70 placed before 3 pm, Monday to Friday. Some locations may have restrictions, and delivery times will be confirmed during checkout.
What are the delivery charges within the UK?
Delivery within mainland UK is free for most items. However, certain areas such as Northern Ireland, the Isle of Wight, and parts of Scotland may incur courier charges. Charges are shown once items are added to the basket.
How long will UK delivery take?
Royal Mail First Class typically delivers within 1 to 3 working days. DPD Next Business Day is available for most UK mainland addresses, though some Scottish and Northern Irish areas may take up to two working days.
How can an order be tracked?
If an order is sent via a tracked service, tracking details will be available. The courier’s tracking system can be used to monitor delivery progress until the parcel arrives.
What should be done if an order is late?
First, check for a missed delivery card and follow the instructions given. If there is no card and tracking has not updated, contact the courier. Different timelines apply for raising non-delivery claims depending on the courier and service used.
How long does it take to process a return?
Returns are usually processed within 48 hours of arrival at the returns center. During busy seasons, such as Christmas, processing may take longer than usual.
What if an untracked order is overdue?
If an untracked order has not arrived by the expected date, check with the local sorting office or neighbors. Delays can occur, so waiting a few extra days may be a good idea before contacting customer support.