How much does standard UK delivery cost?
Standard delivery within the UK costs £4 and usually takes between 3 to 5 working days. Orders to non-mainland postcodes may take 1 to 2 days longer than the estimated time.
Who can use the Pay Later option?
Customers must be at least 18 years old to use Pay Later in 3 interest-free installments. Approval depends on each person's financial situation, but the assessment does not affect the customer’s credit rating.
Do customers receive tracking information?
A tracking number is sent in the delivery confirmation email once the order is shipped. This lets customers track the parcel’s journey until it arrives.
What should customers do if an item is faulty?
If an item arrives faulty, customers should contact Lily & Lionel within 30 days for a refund. They will reimburse postage fees for returning faulty items up to £7.75. This process does not affect your legal consumer rights.
How does Pay Later in 3 interest-free installments work?
This option lets you pay in three parts. You pay the first part when you order. The next two payments are taken automatically after 30 and 60 days. The same card you used at checkout will be charged each time. You can use the Klarna app to see your payment dates easily.
What happens if no one is home for delivery?
If no one is available to sign for the delivery, the parcel goes back to the local delivery office. Customers can then pick it up in person or arrange for redelivery.
How long does it take to receive a refund?
Refunds are usually processed within 14 days after the return is received and checked. Processing times may be longer during busy sale periods.
Is Next Day Delivery available?
Yes, Next Day Delivery is available for £6 on orders placed before 4pm, Monday to Friday. This service is limited to UK mainland postcodes, with an extra 1 to 2 days for remote areas.
What is the returns policy?
Items must be returned within 28 days in perfect, unused condition with all original tags and packaging. Sale or discounted items are not included in standard returns.
Is free delivery available?
Free delivery is available on UK orders over £75. This helps shoppers save on larger purchases.