How can goods be returned to Litecraft?
Goods must be returned within 14 days of delivery. Inform Litecraft in writing to request a return. An authorisation number is required for all returns.
What is the process for obtaining a returns authorisation number?
Contact Litecraft customer services after notifying them in writing. An authorisation number will be provided and required for return acceptance.
Are items without original packaging accepted for returns?
Items returned must include all original packaging and components. Goods should be in an undamaged condition for a successful return.
Who pays for the return shipping cost?
If Litecraft arranges the collection, the return shipping cost is deducted from the refund.
Is standard delivery free at Litecraft?
Standard UK Mainland delivery is free on all orders. Bulbs under £16 are subject to a small charge if purchased alone.
What are the delivery times for Litecraft orders?
Most deliveries take place Monday to Friday, 9:00am – 5:00pm. Some couriers may deliver slightly earlier or later.
Can products arrive separately in one order?
Products may arrive separately if sent from different locations. No extra delivery charges apply for split deliveries.
Will all ordered items arrive together if they have different dispatch times?
Orders with different dispatch times may be consolidated and delivered together. Confirmation is sent by email for pre-order items.
Are there areas where standard delivery times may not apply?
Standard delivery times may not apply to some remote rural areas. Delivery exceptions are detailed in the relevant section.
What is the next working day delivery option at Litecraft?
Orders placed before 2pm, Monday to Friday, qualify for next working day delivery for £8.95.