How do I request a return within 28 days?
To request a return, email your name, billing address, order number, and a brief reason for returning the item. After checking the details, you will receive an RMA code by email. You must get this code before sending any items back. It ensures the return is processed correctly without any delays.
What steps should I follow after receiving an RMA code?
Return the item in unused condition, in the original packaging, and with all labels attached. Include any complimentary items or accessories. Write the RMA code on the outer box before shipping. You should post the product at your own expense to the returns address provided.
Where should returned items be sent?
Mail returns to the Lamp Station Returns address in Hounslow. Clearly display the RMA code on the parcel to avoid delays. It’s a good idea to use a secure delivery method to prevent loss. Always keep proof of postage until the return is fully processed.
When will a refund be issued?
After checking the returned item, you usually get your refund in seven working days. The money goes back to how you paid before. You may also get postage money back if your return follows the rules. Refunds may take longer if it is very busy.
Which products cannot be returned?
You cannot return custom or special order items. Big custom orders also cannot be returned. If you return something after 28 days, you may have to pay a fee. Large and factory items have more return rules.
What happens if an item is returned outside policy rules?
Items returned without following policy will not be refunded. The product might be held until a redelivery fee is paid. If the fee remains unpaid for 14 days, the item could be discarded without compensation. This helps avoid delays for items returned properly.
How are faulty items handled?
Faulty items can be returned within seven days for inspection. If a manufacturing issue is found, you’ll be offered a repair, replacement, or refund. Items that show signs of misuse or wear will not qualify. If no fault is detected, the product will be returned at the customer’s cost.
What should I do if my item arrives damaged?
If your item is damaged, tell the company within two working days after you get it. Send the item back, and after it is checked, you will get a replacement. If you wait too long to report, you may not get a new item. Keep the original box to make things faster.
What if the wrong item is delivered?
Return incorrect items within fourteen working days. You will receive a replacement or refund once the item is returned and verified. Postage for incorrect items is refunded. All items must be returned before replacements are sent.
Can faulty items be repaired after 12 months?
If you report a problem within twelve months, your item may be fixed, replaced, or you may get credit. If the item was broken by accident or used wrongly, it is not covered. All items are checked carefully before a decision is made. If no problem is found, you must pay to get the item back.