How do I request a return within 28 days?
To request a return, email your name, billing address, order number, and a brief reason for returning the item. After checking the details, you will receive an RMA code by email. You must get this code before sending any items back. It ensures the return is processed correctly without any delays.
What steps should I follow after receiving an RMA code?
Return the item in unused condition, in the original packaging, and with all labels attached. Include any complimentary items or accessories. Write the RMA code on the outer box before shipping. You should post the product at your own expense to the returns address provided.
Where should returned items be sent?
Mail returns to the Lamp Station Returns address in Hounslow. Clearly display the RMA code on the parcel to avoid delays. It’s a good idea to use a secure delivery method to prevent loss. Always keep proof of postage until the return is fully processed.
When will a refund be issued?
After inspecting the returned product, a refund is typically processed within seven working days. The payment goes back to the same method used at checkout. If the return meets all conditions, you may also get postage refunded, depending on the reason for the return. Processing times might be a bit longer during busy periods.
Which products cannot be returned?
You cannot return made-to-order items, personalized products, or specially sourced goods. Bulk orders with custom arrangements are also not returnable. Items outside the 28-day grace period may incur a restocking fee. Oversized items and direct factory orders have restrictions on returns too.
What happens if an item is returned outside policy rules?
Items returned without following policy will not be refunded. The product might be held until a redelivery fee is paid. If the fee remains unpaid for 14 days, the item could be discarded without compensation. This helps avoid delays for items returned properly.
How are faulty items handled?
Faulty items can be returned within seven days for inspection. If a manufacturing issue is found, you’ll be offered a repair, replacement, or refund. Items that show signs of misuse or wear will not qualify. If no fault is detected, the product will be returned at the customer’s cost.
What should I do if my item arrives damaged?
Report damage within two working days of delivery. A replacement will be arranged after the item is returned and checked. Items reported after this period may not qualify for a replacement. Keeping the original packaging can help speed up the process.
What if the wrong item is delivered?
Return incorrect items within fourteen working days. You will receive a replacement or refund once the item is returned and verified. Postage for incorrect items is refunded. All items must be returned before replacements are sent.
Can faulty items be repaired after 12 months?
Faults reported within twelve months might qualify for repair, replacement, or credit. Items with accidental damage or misuse are not eligible. Products undergo thorough testing before any decisions are made. If no fault is found, the item is returned at the customer’s cost.