Is next-day delivery available for all orders?
Yes, free express delivery is available seven days a week, including Sundays. Orders placed before 9 PM usually arrive the next day between 8 AM and 6 PM. Eligibility for next-day delivery is clearly shown at checkout.
How can shoppers check if an item is available nearby?
The Local Stock Checker on product pages helps customers see item availability in nearby boutiques. It saves time by confirming which stores currently have the product in stock before visiting.
What happens to delivery times during busy shopping seasons?
During peak periods like Christmas or Black Friday, deliveries may take a bit longer. Mappin & Webb keeps customers informed by showing delivery estimates on each product page. Ordering early helps avoid delays during busy times.
What is the return and refund process for orders?
Customers have 14 days from the day after delivery to cancel a purchase. Once cancelled, they have another 14 days to return the item. Refunds are processed as soon as the product is received in its original condition.
What can customers do if their purchase develops a fault?
If a fault appears within 30 days, customers can request a refund. Between 30 days and six months, they may choose a repair or replacement. If neither is possible, a full refund will be issued.
Can delivery times be affected by public holidays?
Yes, deliveries may be delayed by one or two days during holidays like Easter or Christmas. These delays happen because of courier schedules and increased seasonal orders. Customers should plan ahead during festive times.
How can customers redeem their Settlement E-Card value?
Customers with Settlement E-Cards can visit the Hallmark Claims Service website to redeem their settlement value. The site lets them shop online directly using their available balance, creating a smooth and convenient experience.
What is the best way to contact Mappin & Webb for help?
Customers can visit the Contact Us page for phone numbers, emails, and support options. For quick assistance, reaching out to the nearest boutique is often the fastest solution.
How can shoppers save more when buying from Mappin & Webb?
Customers can apply Mappin & Webb Voucher Codes at checkout to enjoy extra discounts. These codes lower the total cost while providing the same premium delivery and service experience.
Where can shoppers find information about Mappin & Webb boutiques?
Shoppers can use the Mappin & Webb Boutique Locator to find store details. It provides each boutique’s address, phone number, email, and opening hours. This tool helps locate nearby stores and makes it easy to contact them for assistance.