What is the return and refund policy?
A 30-day return policy allows items to be sent back within 30 days of delivery. Products must be unused, in original packaging, and include proof of purchase. Refunds are processed once the returned item meets the required condition.
Do I need an account to place an order?
An account is not required to make a purchase. Shoppers can add items to their basket and check out as guests. Creating an account is optional for those who wish to track future orders more easily.
What payment options are accepted online?
Payments can be made using credit/debit cards, PayPal, Shop Pay, Amazon Pay, Klarna, Clearpay, or Laybuy. Payment details are only required when completing your order. Each method is safe, secure, and quick to use, and shoppers can enjoy extra savings by applying Klass discount codes before finalising their purchase.
Can I request a specific delivery date for my order?
A specific delivery date cannot be selected during checkout. However, orders placed before 12pm are usually dispatched the same day. Delivery times depend on the chosen courier service.
How can I stay updated on Maqio deals and news?
Sign up for the weekly newsletter to receive exclusive news, offers, and product updates. Subscribers also get a discount code after joining through the pop-up on the website. It’s the easiest way to stay informed and save.
Is international delivery available?
At present, Maqio offers delivery services only within the United Kingdom. Orders from other countries cannot be fulfilled. Updates will be shared if international delivery becomes available in the future.
How do I track my order after dispatch?
An email notification is sent once your order is dispatched. It contains tracking details that allow you to follow your parcel’s journey. Tracking helps you stay updated until your items arrive safely.
Can I change or cancel my order after purchase?
To modify or cancel an order, contact contact@maqio.com as soon as possible. Efforts are made to process changes before dispatch. Once an order has been sent, it cannot be altered or cancelled.
What are the shipping costs for my order?
Three delivery services are available, each with its own rate and delivery time. Full details can be found on the Delivery page before completing your purchase. This ensures you know exactly what to expect before confirming your order.
How can I check the status of my order?
To check your order status, simply log into your Maqio account or click the link provided in your confirmation email. An additional email is sent once your order has been dispatched, including full tracking details.