Are all purchases eligible for refunds or exchanges?
Only purchases made on the official website qualify for refunds or exchanges. Orders from other sellers are excluded. Always check your order confirmation for details.
What if a parcel arrives damaged?
Contact the team using the website if a parcel is damaged on arrival. Include order information and photos if possible. A solution will be arranged quickly.
Is international shipping offered at the moment?
Shipping outside the British Isles is not currently available. Only addresses within this area can receive orders. Further updates will be provided when new locations are added.
Are telephone orders available?
Placing orders by telephone is not currently offered. All orders must be completed online. This method ensures payment security.
Can an item be exchanged instead of refunded?
Exchanges are possible for items in unused condition and original packaging. Request an exchange through the support page. Full instructions are provided by the team.
What steps to take if an item is faulty?
For faulty, damaged, or wrong items, contact customer service via the website. Assistance will be provided as soon as possible. Keep order details handy for a quicker resolution.
Who covers the cost of returning items?
The buyer must cover the cost of sending items back. Items should be returned in the condition received. Refunds are issued after inspection.
Is it possible to return unwanted items?
Unwanted items may be returned within 21 days of receiving them. Items should be unused and kept in their original packaging. Returns are processed upon receipt.
What is the delivery cost for orders below £15?
Orders under £15 incur a £5 delivery fee. Orders of £15 or more are delivered free of charge. Charges are clearly shown at checkout.
How soon does standard delivery arrive in the UK?
Standard delivery typically arrives within 3 to 7 working days. Delays can occur during peak times. Tracking is available on request.