When are orders dispatched?
Orders are dispatched Monday to Friday, excluding bank holidays. Processing usually takes 1–2 working days. Each order is checked and packed by hand. Dispatch timing may vary during peak periods.
How is free delivery applied?
Free standard delivery applies to UK and Channel Islands orders over £49. Orders below this value are charged £3.95. International orders are charged separately. Delivery charges are shown at checkout.
How reliable is standard delivery?
Delivery partners aim to deliver within 2–4 working days after dispatch. This timeframe is not guaranteed. Estimated delivery time ranges from 3–5 working days. External delays may occasionally occur.
What happens during delivery delays?
Delays caused by couriers are outside retailer control. Assistance is provided where possible. Tracking helps monitor progress. Support is available if issues arise.
What makes express delivery different?
Express delivery offers faster shipping with signature confirmation. Orders are sent via Royal Mail Special Delivery or DPD Express. Delivery usually occurs within 1–2 working days. Orders must be placed before 2pm.
Can Channel Islands orders qualify for free delivery?
Yes, free delivery applies to Channel Islands orders over £49. Orders under this amount incur standard charges. Delivery times may vary slightly. Tracking details are still provided.
How should returns be packaged?
Returned items must remain unworn and undamaged. Original packaging is required. Secure packaging helps prevent damage in transit. Proof of dispatch should be retained.
How long do exchanges take?
Exchanges are usually processed within three working days of receipt. Availability determines whether an exchange can proceed. Customers are contacted if alternatives are needed. Processing times may vary.
Are delivery charges refunded after returns?
Delivery charges paid during checkout are not refunded. Only the product price is returned. This applies to both standard and express delivery. Exceptions apply only to incorrect items.
Do online returns affect legal rights?
Statutory consumer rights remain fully protected. Online return rules do not limit legal protections. Policies apply only to website purchases. In-store purchases follow different guidelines.