How fast is express shipping?
Express shipping takes 2 to 4 working days. You get fast tracking updates.
Can I return something after 30 days?
Yes, if the item is still new and in its box, you can return it within 30 days after delivery.
Do I pay to send back a faulty item?
No, you do not pay for return shipping if your item is damaged or does not work. A new one will be sent after checking.
What should I do if my item is damaged?
If your item is broken or does not work, contact customer support within 48 hours and send clear photos or videos. They will send you a new one fast.
How long can I return my gaming headset?
You can return your unused gaming headset in its box within 14 days after you get it. It must be new and not used.
How long does it take to process my order?
Your order is processed in 1 to 3 working days after you pay. It can take longer if there are lots of orders.
Is there a first-time buyer discount?
Yes, new customers get 10% OFF their first order. If you sign up, you also get updates on more offers.
How long does standard shipping take?
Standard shipping takes 3 to 7 working days. You get a tracking number to see your order.
Can I buy from outside the country?
Yes, you can order from other countries. International shipping takes 7 to 15 working days, but it can change based on where you live.
What does the 1-year warranty cover?
The warranty covers problems with how the headset was made for one year. It only covers things caused by the factory.