How can customers find products on the OLPRO website?
All available products are listed on the website. The search bar helps customers find items quickly. If an item doesn’t appear, it may be out of stock or no longer available.
Do out-of-stock items return?
Items marked as out of stock will return when they are available again. The website keeps these items visible for future ordering. Customers can check back for updates.
Where does OLPRO sell products?
Products are sold online or through major retailers. You can find OLPRO items on platforms like Amazon, eBay, Argos, Halfords, Wayfair, and The Range. Many campervan converters also offer OLPRO products.
What does pre-order mean?
Pre-ordering means reserving an item before it arrives in stock. Full payment is taken at checkout. Customers receive updates when the stock reaches the warehouse, but arrival dates may vary.
Are delivery dates guaranteed?
Delivery dates are estimates and may change due to couriers or customs. Customers are updated when possible. Providing accurate contact information helps with notifications.
Does OLPRO price match?
If a lower price shows up elsewhere, customers can contact OLPRO. The team checks the price and may match genuine offers. Marketplace fees may affect the final pricing elsewhere.
How can customers check product footprint sizes?
Footprint sizes are available on the product information page. This helps customers plan their camping space accurately. Most products fit common pitch sizes.
Can customers change an order after purchase?
Order changes may be possible before packing or dispatch. Once the courier picks up the parcel, changes cannot be made. Customers are encouraged to contact support quickly.
What are the delivery costs?
Standard delivery costs £3.99 for orders under £60. Orders over £60 qualify for free delivery. Next Working Day delivery costs £6.95.
What is the return policy?
Customers have a 30-day return period with no questions asked. Items must be unused, in the original packaging, and in a condition suitable for resale. Customers pay for returns unless the item is faulty. Refunds are issued within 14 days after inspection.