Are B Grade items covered by warranty?
Yes, B Grade products have a six-month warranty from Overclockers. They may have marks or missing parts, but they work well. You can return or swap them for items of the same or lower grade.
What happens if my item becomes faulty after 30 days?
If your item breaks after 30 days, it can be fixed or replaced under warranty. Some makers handle repairs directly. If not, Overclockers can help with the process.
What are my rights if goods are faulty?
If your item is faulty, you can ask for a refund or replacement within 30 days. The refund includes UK shipping costs. Return all accessories and packaging for a full refund.
What is the cancellation policy?
You can cancel your order within 30 days if it’s unopened, or 14 days if it’s opened. You must cancel through the help and support section. Returned items must be in good condition for a refund.
How should I package and label my return?
Pack your item safely in a box and write the RMA number clearly. Use recorded delivery for extra safety. If returning from abroad, complete customs forms to avoid delays.
Can I return a product in person?
Yes, you can return items in person but must get an RMA number first. Items without this cannot be accepted, so contact the support team before your visit.
How do I return an item to Overclockers UK?
Ask for an RMA number by sending a message through the helpdesk. Once you have it, you will get full instructions on how to return your item.
Do you deliver internationally?
No, international and Ireland deliveries are not available at the moment. This service will start again soon. Updates will be posted when shipping returns.
Can I have my order delivered to a PO Box?
No, orders cannot be sent to PO boxes. You need to give a real address. If you are unsure, contact customer service for help.
What delivery options are available?
You can choose different delivery services based on your needs. After ordering, you can track your package on your account page. Orders sent by DPD or DHL can be tracked on the delivery page. The options depend on where you live and the service used.