Are B Grade items covered by warranty?
B Grade products come with a six-month warranty provided by Overclockers UK. These items may have cosmetic imperfections or missing accessories but remain fully functional. They can only be returned or exchanged for items of similar or lower grade.
What happens if my item becomes faulty after 30 days?
Items developing faults after 30 days may be repaired or replaced under warranty. Some manufacturers handle warranty claims directly for faster service. If that isn’t possible, Overclockers UK can manage the process on the customer’s behalf.
What are my rights if goods are faulty?
Customers can reject faulty items within 30 days for a refund or replacement. Refunds include shipping costs within the UK. All accessories and packaging must be returned for a full refund.
What is the cancellation policy?
Orders can be cancelled within 30 days if products are unopened or 14 days if opened. Cancellations must be made in writing through the help and support section. Returned goods must arrive in agreed condition to qualify for a refund.
How should I package and label my return?
Items should be packed securely in an outer box with the RMA number clearly shown. For added safety, it’s recommended to use a recorded-delivery service. Overseas returns must include completed customs declarations to avoid delays.
Can I return a product in person?
Returns can be made in person, but they must be pre-authorised. Customers need to obtain an RMA number before visiting. Items without authorisation cannot be accepted, so always arrange this in advance through the support team.
How do I return an item to Overclockers UK?
To return a product, customers need to request an RMA (Return Merchandise Authorisation) number. This can be done by submitting a webticket through the helpdesk. Once authorised, full return instructions will be provided.
Do you deliver internationally?
International and Republic of Ireland deliveries are currently unavailable. This service will return soon once operations resume. Updates will be shared when international shipping is restored.
Can I have my order delivered to a PO Box?
Deliveries cannot be sent to PO boxes. All orders must include a physical address to ensure safe and accurate delivery. If unsure about delivery options, contact customer service for assistance.
What delivery options are available?
Customers can choose from a range of delivery services designed to meet different needs. Once an order is placed, it can be tracked through the account page. After dispatch, deliveries sent via DPD or DHL can be tracked using the delivery tracking page. Availability depends on the customer’s location and service conditions.